General Privacy Policy
We understand the special importance of the protection of your personal data, therefore we collect and process only your data that is necessary for the performance of our activities. We process personal data lawfully, transparently and fairly, for pre-determined purposes and only to the extent necessary to achieve those purposes. When we process personal data, we strive to ensure that it is accurate, secure, confidential, properly stored and protected.

When processing your personal data, we comply with the requirements of the General Personal Data Protection Regulation (hereinafter - BDAR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts on personal data processing.


1. WHAT IS THIS DOCUMENT?
1.1. This Privacy Policy (the "Privacy Policy") sets out the privacy terms of your use of the website www.gloste.com (the "Site") and our accounts on social networks: Facebook (gloste.com), Instagram (gloste.com).

1.2. Please read this Privacy Policy carefully to find out how we handle your personal data, where we get it from and what your rights are as a personal data subject.

1.3. The Privacy Policy applies to all persons who visit the Site and / or our social network accounts.

1.4. If you use the Website or our social networking accounts, you have read and agree to this Privacy Policy and the purposes, methods and procedures for processing your personal data set out therein. If you do not agree with the Privacy Policy, you may not use the Website and our social network accounts.

1.5. The term "personal data" used in this Privacy Policy means any information that identifies you - directly or indirectly to identify you. Personal information includes last name, first name, date of birth, post or e. email address, location details and web ID, unique features, etc.


2. WHO ARE WE?
2.1. The website is managed and administered by UAB Gloste.com, e-mail email address: info@gloste.com

2.2. We are the controller of your personal data in accordance with the provisions of the law.


3. WHAT PRINCIPLES DO WE FOLLOW?
3.1. When processing your personal data, we:

  (a) comply with applicable and applicable legislation, including BDAR;

  b) process your personal data in a lawful, fair and transparent manner;

  b) we will collect your personal data for specified, clearly defined and legitimate purposes and will not further process it in a way incompatible with those purposes, except to the extent permitted by law;

  (d) take all reasonable steps to ensure that personal data which are inaccurate or incomplete, having regard to the purposes for which they are processed, are rectified, supplemented, suspended or destroyed without delay;

  e) we will keep them in a form that allows you to be identified for no longer than is necessary for the purposes for which the personal data are processed;

  f) we will not disclose or disclose personal data to third parties except as provided in the Privacy Policy or applicable law;

  (g) we will ensure that your personal data is processed in such a way as to ensure the appropriate security of personal data through appropriate technical or organizational measures, including protection against unauthorized or unlawful processing and against unintentional loss, destruction or damage.

4. HOW DO WE COLLECT YOUR DATA?
4.1. We process your personal data obtained in the following ways:

  a) When you provide personal data to us. You provide us with your personal data and other information by using the Site, visiting our social network accounts, writing to us or communicating with our team, submitting your complaints and / or inquiries, comments, etc. Please be informed that if you contact us in writing or by e-mail. Email - We will save the correspondence.

  b) When you use our Website and / or our accounts on social networks. When you use our Website and / or visit our accounts on social networks, certain information, such as Internet address (IP), type of web browser used, age, number of visits, web pages viewed, time spent on the Website, online source , from which you came, information about the device used, language, country, Internet service provider, etc.) is collected automatically;

  b) When we receive your personal data from other persons in accordance with the law and / or this Privacy Policy.

5. WHAT DATA DO YOU PROCESS YOUR PERSONAL DATA AND FOR WHAT PURPOSE?
5.1. We process your personal data for the following purposes:

  a) For the purpose of conducting e-commerce in an online store. In order to conclude a contract for the purchase and sale of goods with you (eg to deliver your purchased goods to you, receive and administer payments, accept your returned goods, etc.), we process the following personal data of you: name, surname, e-mail. postal address, telephone number, place of residence (city), IP address.

For this purpose, we receive your personal data from you and from third parties who are involved in the process of selling and delivering goods to you (eg payment intermediaries, financial institutions, postal and courier service providers, etc.).

For this purpose, we process your personal data as long as you have the right to make claims to us related to the purchase of goods in accordance with the procedure established by legal acts.

  b) For the purpose of applying and administering discounts for your purchase of goods. If you wish to take advantage of discounts applied by us or the manufacturer of the goods (eg student discount), we process the following personal data of you for this purpose: name, surname, e-mail. postal address, telephone number, place of residence (city), date of birth or personal identification number.

For this purpose, we receive your personal data from you and the manufacturers and suppliers of the goods.

We transfer (provide) your personal data processed for this purpose to manufacturers and suppliers of goods.

For this purpose, we process your personal data until we determine whether you are entitled to a discount.

  c) In order to carry out other transactions concluded with you. We process your personal data when this is necessary for the performance of our duties and to exercise our rights in connection with other transactions concluded between us. For this purpose, we process the personal data you need as a minimum, receive it from you and third parties, and store it for as long as you have the right to make claims to us in connection with these transactions in accordance with the procedure established by law.
d) For direct marketing purposes. With your consent and in order to provide you with newsletters, offers and information about the services and / or goods of us, persons and partners related to us, or other information, we process your personal data in order to improve our services. Personal data is processed for this purpose: name, surname, telephone number, e. e-mail address, data on the goods and services ordered on the Website (eg date and time of ordered services, name of services, quantity, method of ordered services), history of personal offers submitted to you and information about their use.

For this purpose, we receive your personal data from you, collect it for you using the Website or e-shop, and receive it from manufacturers and suppliers of goods and third parties.

We transfer (provide) your personal data processed for this purpose to companies providing newsletter sending services, information business management systems, and companies providing Website administration services.

For this purpose, we process your personal data for 2 years from the date of your consent to receive newsletters, offers and information from us, unless you withdraw your consent earlier.

For more information on the processing of personal data for direct marketing purposes, see Chapter 6 of this Privacy Policy.

  e) For the purpose of improving websites and offering better and more personalized services and / or goods. We use your personal data, including personal data and cookies, which we receive when you use our Website and / or visit our accounts (social networks) in order to improve and develop the Website and to offer us better and more personalized services.

For this purpose, we use personal data obtained from you, created by you using the Website and / or received from other persons.

Read more about how we use cookies and similar technologies in Chapter 7 of this Privacy Policy.

  f) To control the quality of our activities and to ensure the use of the functionality of the Websites and / or account (s) on social networks. When you contact or communicate with us upon arrival at our offices or by means of communication, we handle telephone, e-mail. by e-mail, through the Website or other communication information. For this purpose, we process the following personal data of you: name, surname, e-mail address, telephone number, place of residence (address), content of the complaint and / or inquiry, telephone number, date and time of contacting us, communication information, comment to be published content.

For this purpose, we receive your personal data from you, we can create personal data ourselves by executing a request or analyzing a complaint (for example, after receiving your complaint, we contact third parties about the factual circumstances and record them, etc.).

For this purpose, we transfer (provide) your data to the persons we use to provide repair or related services, insurers and insurance intermediaries, suppliers of additional goods warranty service, as well as manufacturers and suppliers of goods.

  g) For other purposes provided for in our Personal Data Processing Rules and / or other internal documents, when your personal data is required to be processed by law or there is a legitimate interest or other grounds for lawful processing of personal data provided by law.

5.2. We do not solicit or process your specific categories of personal data that reveal your racial or ethnic origin, political views, religious or philosophical beliefs or trade union membership, as well as health data or data about your sexual life and sexual orientation. In the event that you provide this data to us using the Website or in any other way (in writing, by e-mail, telephone), this data will be deemed to have been provided with your consent. Accordingly, we will process this data of yours together with other data of you that you have provided in accordance with Section 5.1 of the Privacy Policy. if those data cannot be separated or would require a disproportionate effort.

6. DO WE USE YOUR PERSONAL DATA IN DIRECT MARKETING?

6.1. With your consent, we may use your personal data for direct marketing purposes to provide you with newsletters, offers and information about the services and / or goods of us, our affiliates and partners that we believe may be of interest to you. However, we will only use your personal data for this purpose with your additional consent.

6.2. For this purpose, we process your personal data specified in Section 5.1 (d) of the Privacy Policy.

6.3. By granting the right to process data for the purpose of direct marketing, you also allow us to contact you for this purpose by appropriate means of communication (eg e - mail, telephone, short message service (SMS)) or other means of communication (eg Skype, Viber, etc.) .

6.4. We may combine available information about you with information held by third parties.

6.5. If you consent to the use of your personal data for direct marketing purposes, we may use your personal data to analyze and improve the effectiveness of our websites, advertising and market research, as well as for other marketing and sales purposes of the company. In this case, we will use your depersonalized data.

6.6. Even if you have given your consent to the processing of your personal data for direct marketing purposes, you can easily revoke this consent at any time for all or part of the processing of personal data. To do this, you can:

  (a) By clicking on the unsubscribe link in the newsletter itself, or

  b) send us a request e. email info@gloste.com. In order for us to identify you, please clearly indicate your name, e-mail address and other registration details (if any) in the application. If we have reasonable doubts about our identity, we may ask you to provide additional proof of identity.

6.7. If you withdraw your consent, we will endeavor to stop processing your personal data for direct marketing purposes as soon as possible.

7. HOW DO WE USE COOKIES?

7.1. We collect information about you using cookies and similar technologies. Cookies are small files that are temporarily stored on your device's hard drive and allow you to identify you during other visits to the Website, save your browsing history, options, customize content, speed up searches on the Website, create a convenient and friendly Website environment, make it more efficient and reliable. Cookies are common web browsing practices that make it easier to use the website.

7.2. With cookies, we may collect the following information: IP address, type of web browser used, number of visits to the Website, pages viewed on the Website, time spent on the Website, demographics and, if you have accessed the Website from a third party website, a link to the page URL.

7.3. We use the information we receive from cookies for the following purposes:

  a) to ensure the functionality of the Website (eg so that you can use the personalization of the Website);

  b) so that we can improve and develop the Website to better meet your needs;

  c) development of services and analysis of the use of the Website;

  (d) targeted marketing guidance.

7.4. We may, without violating the law, combine information obtained through the use of cookies with information obtained about you by other means (for example, information about the use of the Website may be combined with personal data provided by you).

7.5. The following cookies may be used on the website:

  (a) "technical cookies" means cookies that are necessary for the operation of the Website;

  (b) "functional cookies" means cookies which, although not necessary for the operation of the Website, significantly improve its operation, quality and user experience;

  (c) "analytical cookies" means cookies used for the statistical analysis of the navigation methods of the Website visitors; the data collected by these cookies is used anonymously;

  (d) "targeted or advertising cookies" means cookies that are used to display offers or other information that may be of interest to you;

  e) social network cookies are cookies that are necessary for the use of the Website information in your social profile account.

7.6. All information about the cookies used on the Website, their purpose, validity and data used is provided in the table below:

Cookie name Expiry date Information about the use of the cookie
__cfduid 1 year A cookie used to identify trusted website traffic that does not record a user's personal information.
frontend

frontend_cid

Until the website window is closed Cookies used for the operation of the www.gloste.com website.
 _ga
IDE

A 2-year Google cookie that collects information about user behavior on a website and is used to store statistical information.
 _gid
ads / user-lists / #

ads / ga-audiences

collect

Until the website window is closed, a Google cookie that collects information about user behavior on the site and is used to store statistical information.
test_cookie

Until the website window is closed, a Google cookie that sets or allows cookies in your browser.
_gat

Until the website window is closed, a Google cookie is used to identify new sessions / visits.
fr

3 months A Facebook cookie that collects information about user behavior and is used for remarketing.
tr

Until the website window is closed, a Facebook cookie that collects information about user behavior and is used for remarketing.
zte #

Before closing the website window Uses the Zendesk tool, which identifies devices between different chat sessions.
AWSALB

6 days Used by the Zendesk tool, which supports chat sessions.
__zlcmid

1 year Used by the Zendesk tool, which identifies the device to be connected from during the session.
7.7. You can consent to the use of cookies in the following ways:

  (a) without deleting them and / or changing the settings of your web browser so that it does not accept cookies;

  b) By clicking on the "I agree" mark in the link (bar) on the website about cookies;

7.8. You may revoke your permission to use cookies at any time. You can do this by changing your web browser settings so that it does not accept cookies. How you do this depends on your operating system and web browser. You can find detailed information about cookies, their use, opt-out options at http://AllAboutCookies.org or http://google.com/privacy_ads.html.

7.9. In some cases, especially disabling, disagreeing with or deleting technical and functional cookies may slow down the speed of Internet browsing, restrict the operation of certain functions of the Website, block access to the Website.

8. WHO DO WE PROVIDE YOUR PERSONAL INFORMATION TO?

8.1. We guarantee that your personal data will not be sold, provided or otherwise transferred to third parties without a legitimate basis, nor will it be used for purposes other than those for which they were collected. We will not transfer your personal data in any way other than in accordance with this Privacy Policy or applicable law. However, we reserve the right to provide information about you if we were required to do so by law or if required to do so by law enforcement authorities or prosecuting authorities.

8.2 We may transfer your personal data to companies that assist us in our activities, as well as direct marketing. We require such partners to process your data only in accordance with the instructions given by us and the applicable data protection legislation. We enter into agreements with these individuals that oblige the parties to adhere strictly to personal data protection requirements.

8.3 We may disclose the data we collect about you to the following third parties:

  (a) third party service providers (eg technical service providers in the performance of our contracts with these service providers, including the provision of services for the purpose of sending newsletters or performing other marketing activities);

  (b) third-party service providers whose services we normally use for data storage, telecommunications and website hosting purposes;

  c) other persons specified in the Privacy Policy.

8.4. The use of your data by the above-mentioned service providers is limited - they may not use this data for purposes other than providing services to us.

8.5. The list of individuals and their categories to whom we transfer your personal data (non-exhaustive) is provided in Section 5.1 of this Privacy Policy. separately for each purpose of the use of personal data.

9. HOW LONG DOES WE STORE YOUR PERSONAL DATA?

9.1. We store your personal data for no longer than required by the purposes of the processing or as required by law, if it provides for a longer retention period.

9.2. We strive not to protect outdated, out-of-date personal data, so only up-to-date information is stored when it is updated. Historical information is protected if it is required by law or for our activities.

9.3. Clause 5.1 of the Privacy Policy specifies the terms of storage of your personal data separately for each purpose of use of personal data.


10. HOW DO WE PROTECT YOUR PERSONAL DATA?

10.1. The data we collect from you will be within the European Union (EU), but may be transferred or stored outside the EU. They may also be handled by our own or our suppliers' staff working outside the EU. When transferring your data outside the EU, we will take all necessary steps to ensure that your data is processed securely and in accordance with this Privacy Policy.

10.2. Unfortunately, the transmission of information over the Internet is not completely secure. Although we make every effort to protect your personal data, we cannot guarantee the security of your data when you transfer data to the Website - you assume the risks associated with the transfer of data to the Website. Once we receive your data, we will apply strict procedures and security measures to protect your data from unauthorized access.

10.3. If unlikely circumstances arise and we become aware of a personal data breach that could seriously jeopardize your rights or freedoms, we will notify you immediately as soon as we become aware of it and determine what information has been accessed.

11. EXTERNAL SITES

11.1. The Website may contain links to external websites - websites of our business partners or websites that promote our services and / or goods. By following such links to any of the Sites, please note that these Sites and the services accessed through them have their own separate privacy policies and we do not accept any responsibility or liability for these policies or for personal data collected on these Sites or services, such as contact or location details. Please review these policies before submitting personal information on these sites or using any services.


12. WHAT RIGHTS DO YOU HAVE?

12.1. When processing personal data, we ensure your rights in accordance with BDAR and the Law on Legal Protection of Personal Data of the Republic of Lithuania. As a personal data subject, you have the following rights:

  (a) know (be informed) about the processing of their personal data;

  b) access your personal data that we process;

  c) request the correction or supplementation, correction of incorrect, inaccurate, incomplete personal data;

  (d) require the destruction of personal data where they are no longer necessary for the purposes for which they were collected;

  e) demand the destruction of personal data if they are processed unlawfully or if you withdraw your consent to the processing of personal data or do not give such consent, which is necessary;

  (f) to object to the processing of personal data or to withdraw prior consent;

  g) demand the suspension (other than storage) of your personal data processing in the event of a dispute or verification of the lawfulness of the processing, the accuracy of the data, as well as in cases where we no longer need your personal data but do not want us to destroy it;

  h) require the submission, if technically possible, of your personal data collected with your consent or for the purposes of the performance of the contract in an easily readable format or request their transfer to another controller.

12.2. We will endeavor to guarantee the exercise of your rights as a personal data subject and to create all conditions for the effective exercise of these rights, but we reserve the right not to comply with your requirements when it is necessary to ensure:

  (a) the performance of the legal obligations imposed on us;

  (b) national security or defense;

  (c) public policy, the prevention, investigation, detection or prosecution of criminal offenses;

  (d) important economic or financial interests of the State;

  (e) the prevention, investigation and detection of breaches of official or professional ethics;

  f) Protecting the rights and freedoms of you or others.

12.3. You can submit claims related to the exercise of your rights to us in person, by post or by electronic means. Upon receipt of your request, we may ask you to provide proof of identity, as well as any additional information we require regarding your request.

12.4. Upon receipt of your request, we will respond to you no later than within 30 calendar days from the receipt of your request and the date of submission of all documents required for the response.

12.5. If we deem it necessary, we will suspend the processing of your data, other than storage, until your request has been resolved. If you lawfully withdraw your consent, we will immediately, but not later than 30 calendar days, terminate the processing of your personal data, except as provided in Section 12.2 of this Privacy Policy and the law, i. y. when we are obliged to further process your data by applicable legislation, our legal obligations, court decisions or mandatory instructions given to us by the authorities.

12.6. If we refuse to comply with your request, we will clearly state the grounds for such refusal.

12.7. If you do not agree with our actions or the response to your request, you may appeal against our actions and decisions to the competent public authority.

13. TO WHOM CAN YOU MAKE A COMPLAINT?

13.1. If you wish to make a complaint about our processing of data, please submit it in writing, providing as much information as possible, using the contact details provided at the end of this policy. We will work with you and try to resolve any issues immediately.

13.2. If you think that your rights have been violated in accordance with the BDAR, you can file a complaint with our supervisory authority - the State Data Protection Inspectorate, more information and contact details can be found on the Inspectorate's website (www.ada.lt). Although, above all, we strive to resolve all disputes with you promptly and peacefully.


14. HOW WILL THIS PRIVACY POLICY CHANGE?

14.1. All changes to our Privacy Policy will be posted on the Website. We will notify you of them if necessary. The new Terms of Privacy Policy may also be posted on the Website and you may need to read and agree to them in order to continue using the Website and / or our services.

 

Privacy Policy Release Date 2021 August 25th.